Terms & Conditions
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Estimated Life Expectancy
7 to 10 years with proper care and storage. This is not a warranty.
Warranty
1 year parts based on proper assembly. Structure only.
Material Specifications
Heavy duty metal with weather resistant paint on panels.
Heavy duty steel parts with assembly tooling included.
Online Ordering
The GardenDefender.com store is secure. You can place your order online 24 hours a day, 7 days a week.
Payment Methods Accepted
Credit Card payments are processed by PayPal although a PayPal account is not required.
Visa
Discover
American Express
eCheck (Debit Card)
PayPal
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For your security, credit card information is not stored by us. Credit card orders require that the billing address matches the address where your statements are sent. If not, your order will be declined when you submit your order.
Orders outside of the USA may require special verification. You will be contacted by Customer Service once your order is received if additional information is required.
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Your Contact Information
Your contact information will NEVER be provided or sold to any third parties. Your phone number will only be used in regard to your order or delivery and NEVER for any unsolicited contact.
Sales Tax
4.75% sales tax will be added to all purchases shipped to a North Carolina address.
Shipping Information
Orders of in stock items are usually shipped within 5 business days.
All orders are shipped UPS Ground from our North Carolina Warehouse. A tracking number will be emailed to you once your order has shipped.
Shipping to Canadian Provinces, Hawaii, Alaska and Puerto Rico will need to be calculated based upon your purchase and the ship to location. You will be billed separately for shipping.
If we are unable to ship your order by the time stated, we will contact you.
Shipping Prices
Shipping fees can be calculated using the Calculate Shipping link on the View Cart page.
Shipping to Canadian Provinces, Hawaii, Alaska and Puerto Rico will need to be calculated based upon your purchase and the ship to location. You will be billed separately for shipping.
If we are unable to ship your order by the time indicated, we will contact you.
Shipping Costs when Ordering More Than One Unit
Due to its size, each unit requires it to be shipped separately; therefore there are no cost savings when ordering two or more units. Note: both the 8×10 and 8×12 Fence Kits ship in two boxes.
Shipping Status & Tracking
As soon as your order ships, you will receive a tracking number via email. Gift shipments are also confirmed by email to the billing email address.
Changing or Canceling an Order
Order changes or cancellations may be made if the order has not shipped less a cancellation fee.
Adjustments to orders currently in process may be accommodated by contacting Customer Service.
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